Return Policy

At Agama Elixir, we are committed to offering high-quality natural cosmetic products crafted with intention, care, and integrity. Your satisfaction is important to us, and we want your experience to reflect our values of excellence and authenticity.

SECTION 1 – GENERAL CONDITIONS

Due to the personal and hygienic nature of our beauty and wellness products, all sales are final.
We do not accept returns or offer refunds for reasons such as:

- change of mind,
- skin reactions,
- scent preferences,
- product incompatibility.

SECTION 2 – DEFECTIVE, DAMAGED, OR INCOMPLETE PRODUCTS

If your product arrives damaged, defective, or incomplete, please contact us within 7 days of delivery at:
📧 contact@agamaelixir.com

To help us process your request quickly, please include:

- your full name and order number,
- a clear description of the issue,
- photos or videos showing the defect or damage.

Once your case has been reviewed and approved, we may offer one of the following resolutions:

- a replacement of the item (if available),
- a store credit of equal value,
- in rare cases, a refund (if no other option is possible).

Agama Elixir reserves the right to deny any request that does not meet these conditions or appears fraudulent or abusive.

SECTION 3 – SHIPPING ERRORS

If you receive the wrong product or an item is missing, please notify us within 7 days.
We will cover the reshipment of the correct items or, if necessary, issue store credit.

SECTION 4 – NON-RETURNABLE ITEMS

We do not accept returns for:

- opened or used products,
- gift cards,
- items purchased from third-party retailers,
- promotional or final sale items.

SECTION 5 – INTERNATIONAL ORDERS

For international customers, return eligibility and timelines may vary due to customs regulations or shipping delays. Please contact us for specific guidance related to your country.

SECTION 6 – ORDER CANCELLATIONS

Orders may be canceled within 12 hours of placement by contacting us directly.
Once an order has been processed or shipped, it cannot be canceled or modified.

SECTION 7 – CONTACT

For any concerns regarding returns or exchanges, please contact us at:
📧 contact@agamaelixir.com
🌐 www.agamaelixir.com

Our customer service team is here to assist you and ensure your experience with Agama Elixir is as exceptional as our products.