Privacy Policy

Effective Date: April 20, 2025

At Agama Elixir, we are committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing our website or placing an order, you agree to the practices described in this Policy.

SECTION 1 – Information We Collect

Depending on how you interact with our site and services, we may collect the following information:

- Contact details: full name, email address, phone number
- Billing and shipping addresses: required to process and deliver your order
- Payment information: processed securely by third-party platforms (Shopify Payments, Stripe, PayPal). We never store your credit card details
- Order history: purchased products, dates, payment confirmations
- Browsing data: IP address, browser type, pages visited, time spent on the site (collected via cookies and analytics tools such as Google Analytics)
- Customer service interactions: details you provide when contacting us (emails, chats, contact forms, order inquiries, feedback)

This information allows us to provide a seamless and personalized shopping experience.

SECTION 2 – How We Use Your Information

We use your personal information for specific and legitimate purposes, including:

- Order processing and fulfillment: confirming purchases, processing payments, shipping products, managing returns/exchanges
- Customer service: responding to inquiries, resolving issues, and providing follow-up support
- Improving our services: analyzing traffic, browsing behavior, and purchase trends to optimize our site and offerings
- Legal and regulatory compliance: meeting Canadian and international requirements for invoicing, recordkeeping, and data protection
- Marketing (with consent): sending newsletters, promotions, or product updates by email or SMS (opt-out available at any time)

We will not use your data for unrelated purposes without your consent.

SECTION 3 – Consent

By providing personal information to complete a transaction, verify a payment, place an order, or arrange a delivery, you consent to its use for those specific purposes.
If we use your information for additional purposes (e.g., newsletters), we will:

- Ask for your explicit consent, or
- Provide an option to decline or unsubscribe.

You may withdraw your consent at any time by contacting us at contact@agamaelixir.com

SECTION 4 – Disclosure of Information

We do not sell, rent, or trade your personal information.
However, we may disclose information in the following circumstances:

- Trusted service providers : Shopify (our e-commerce platform), payment processors, shipping carriers, to operate the site and deliver orders
- Legal compliance : if required by law, subpoena, court order, or regulatory request
- Protecting our rights : to prevent fraud, abuse of services, or defend against legal claims

All third-party providers are contractually obligated to maintain confidentiality and safeguard your data.

SECTION 5 – Shopify Hosting

Our online store is hosted by Shopify Inc., a globally recognized e-commerce provider.
Your information is stored on Shopify’s secure servers with advanced encryption and security protocols.
For details, please review [Shopify’s Privacy Policy](https://www.shopify.com/legal/privacy).

SECTION 6 – Data Security

We apply technical and organizational safeguards to protect your information, including:

- Encrypted SSL/TLS connections
- Secure third-party payment gateways
- Firewalls and restricted access
- Regular security monitoring

Despite our efforts, no system is 100% secure. If you believe your data has been compromised, please contact us immediately at: contact@agamaelixir.com 

SECTION 7 – Cookies

Our website uses cookies and similar technologies to:

- Enable core functions (e.g., cart, login)
- Remember your preferences and settings
- Analyze site performance and visitor behavior
- Deliver personalized marketing content

You can disable cookies in your browser settings, but certain features may not function properly.
Learn more about Shopify cookies here: [https://www.shopify.com/legal/cookies](https://www.shopify.com/legal/cookies)

SECTION 8 – Your Rights

Under Canadian law and international standards, you may have the following rights:

- Right of access : to know what data we hold about you
- Right of rectification: to correct inaccurate or outdated information
- Right to erasure: to request deletion of your data (subject to legal conditions)
- Right to restrict processing: in certain cases
- Right to withdraw consent: especially for marketing communications
- Right to data portability: to receive your information in a readable format or request transfer to another provider

To exercise these rights, contact us at contact@agamaelixir.com.

 We may verify your identity before responding.

SECTION 9 – Third-Party Services

Some integrated services (payment gateways, external apps) operate under their own privacy policies.
When you leave our site or are redirected to a third-party service, your data is governed by their policies.
We encourage you to review them before completing your transactions.

SECTION 10 – Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updates take effect immediately upon posting.
We encourage you to review this page periodically to stay informed.

SECTION 11 – Contact Us

For questions, comments, or concerns about this Privacy Policy or your personal information, please contact us at:
contact@agamaelixir.com